At a clubhouse in Indio, burglars got away with a 60-inch flat screen tv, radio and about $3,000 worth of damages in September. This, despite an active alarm system.
"I'm putting my life in harm's way to see if something is going on up here and at 2AM in the clubhouse, you would think police would come and investigate it," said Boyd Neiertz, a community resident.
But under a policy that went into effect in March, Indio police will not respond to calls unless a crime is verified. That means, unless they have audio or visual evidence of a crime taking place or a person who calls to tell them a crime is happening, they will not respond immediately.
Police implemented this policy because about 99% of the alarm calls they were getting turned out to be nothing - just false alarms.
Police say the new policy has been working well and directing resources to areas where they are needed.
However, the policy is not set in stone. It is currently under review by the city.
KPSP Local 2's mobile journalist Arti Nehru has more in this video report.
